30 Day Money Back Guarantee - Our Money-Back Guarantee policy ensures your satisfaction. If the Technical Support Gurus could not perform in accordance to service specifications (read our terms and conditions for more details) and you're not completely happy with the service you've purchased, you can get a full refund within 30 days of initial registration.
Service Description - GuruAid's Certified Technicians can help with a variety of problems that you may be encountering. Our services are not just limited to troubleshooting your computer's hardware and software issues. But we also carry in-depth analysis of the computer to ensure it gives optimal performance.
GuruAid currently offers two types of service plans
a) Single Incident Plan (SIP) - An SIP covers service for only specific problems as discussed on a call. You can call us again within the 30-day period if the original problem/problems are not fixed.
b) Annual Maintenance Plan (AMP) - AMP's offer unlimited access to GuruAid’s technical support team. You can call us as many times as needed. But the support is restricted to the computer for which the AMP is purchased.
Lester and GuruAid - Lester Inc is a US company incorporated in CT in 1981. Lester has two divisions
One division is focused on providing outsourced traditional and digital marketing services to US trade magazine publishers, information services companies, and non-profit organizations.
The second division, GuruAid, helps consumers and businesses with technical support service. Customers are provided assistance in installing, configuring, using, and troubleshooting a broad range of IT products and service. This Division was launched in late 2009 and is growing rapidly. The service is currently offered in US, Canada, United Kingdom, Ireland, and Australia. On a daily basis, more than 5,000 subscribers and new prospects seek help from GuruAid’s technical support organization.
Lester Inc has more than 800 employees worldwide across its facilities in the US and India.
Customer Purchase Process and Guideline - Listed below is the GuruAid customer registration process
Remote Access Policy - This policy educates customers on how to launch and control a remote diagnostic or troubleshooting session. The 'Remote Access Policy' can be accessed by clicking here.
User Safety Policy - This policy educates customers on the guidelines GuruAid advisor follow during a remote diagnostic or troubleshooting session. The 'User Safety Policy' can be accessed by clicking here.
GuruAid is an independent provider of remote tech support for third party products. Any use of third party trademarks, brand names, product and services is only referential. GuruAid hereby disclaims any sponsorship, affiliation or endorsement of or by any third-parties. If your product is covered by warranty, the support service maybe available for free from manufacturer.
Our Money-Back Guarantee policy ensures your satisfaction. If the Technical Support Gurus could not perform in accordance to service specifications (read our for more details) and you're not completely happy with the service you've purchased, you can get a full refund within 30 days of initial registration.